Westminster Teak - 10 Year Guarantee

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We at Westminster Teak Ltd (Westminster) are very aware that consumers are well protected by statutory rights that are extremely comprehensive. However because of the confidence in the integrity of our products we undertake to guarantee our products for two years Parts and Labour plus 8 years Parts from date of purchase against defects in the materials or workmanship. During the initial 2 year period products will be repaired or have parts replaced at the discretion of the Company free of charge and during the extended 8 year period parts will only be replaced provided that:

a) The product or any parts are returned to Westminster with proof of purchase. Westminster must be contacted prior to any arrangements to return any product and before any third party repair is carried out.

b) The product has been purchased by or for the user for normal domestic use and not commercial use.

c) The product has not been misused or handled carelessly, and has not been wilfully damaged, neglected or used in abnormal conditions.

d) The product has not been modified, altered or transformed in any way and repairs have not been attempted other than by Westminster staff. The guarantee will be valid only if maintenance has been carried out in accordance with Westminster furniture care instructions. Westminster will not be responsible for any defects to furniture due to the application of teak oil or stain or any other cleaning product other than Westminster recommended care products.

e) The word "defects" as used in the guarantee is defined as imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear of the product such as wood checking and weathering. Normal wear and tear is defined as "the normal deterioration that is received by regular use." The guarantee does not cover dents or scratches to the product.

f) The guarantee does not cover damage, loss, or other conditions beyond the control of Westminster such as damage resultant from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, and any other events due to natural causes and damage caused by the improper use of a Westminster parasol without the support of our recommended parasol base.

g) This guarantee only applies to garden furniture products from our 2007 range onwards, purchased after the 1st of September 2006.

h) Transportation of goods to be repaired or exchanged is covered for UK mainland only. Outside these areas the guarantee still applies however the transportaion to Westminter's head office is the responsibilty of the consumer.

i) If a particular product is no longer available Westminster reserve the right to use an alternative similar product or substitute a current model.

j) Westminster Eucalyptus Gazebos, Gazebo roofs, Gazebo curtains and parasol covers, cushions, Textilene fabric and fading resin are excluded and come with a standard 1-year guarantee.

k) Products purchased from our clearance site come with a one year Guarantee.

l) The benefit of this guarantee cannot be assigned.

m) This guarantee does not cover any rights other than those expressly set out above and does not cover claims for consequential loss or damage.

n) This guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer in any way whatsoever.

o) It will be Westminster's decision how to resolve complaints made under warranty. To obtain service please contact the store where you bought the product or alternatively contact Westminster directly at the following:

If you have any further queries please don't hesitate to contact us on: 0845 338 6238